Refund & Cancellation Policy

Last updated: January 2026

This policy explains when our consultation fee is and is not refundable. It applies to services provided by Vrz Bills Services LLC, operating as Apex Travel Point.

1. Nature of the Fee

Our consultation fee is charged for the time and expertise of a consultant researching flight routing and itinerary options on your behalf. This fee is earned once the consultation has taken place, regardless of whether you subsequently book a flight.

2. Fully Refundable Situations

• You were charged the consultation fee but no consultation call actually took place.
• You were charged more than once for the same consultation session in error.
• A technical or billing error resulted in an incorrect charge.

3. Non-Refundable Situations

• A consultation was completed and routing or itinerary options were provided, whether or not you chose to book a flight.
• You changed your mind about traveling after receiving consultation.
• Airfare, once booked directly with an airline or third-party platform, is not refundable through us — refund requests for airfare must go to the airline or platform where the ticket was purchased.

4. How to Request a Refund

Email support@apextravelpoint.com or call (800) 555-0199 within 14 days of your charge. Please include the date and approximate time of your call so we can locate your consultation record. We aim to respond to all refund requests within 5 business days.

5. Chargebacks

If you believe a charge was made in error, we ask that you contact us directly first so we can resolve it quickly. For consultations that were completed as described in Section 3, we will provide documentation of the call (including date, time, and duration) to your card issuer in response to any dispute, as the fee reflects services actually rendered.

Contact

Vrz Bills Services LLC, d/b/a Apex Travel Point
1001 S Main St, Ste 500, Kalispell, MT 59901
support@apextravelpoint.com · (800) 555-0199